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Roam Protection

Protect your purchase TODAY for only $2.99 by investing into our specialized warranty plan.

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Click here to start your return
Instructions for returning

To submit a return request

Click the profile icon in the store's menu, or go to the refund policy or a returns page, and then request a return.

  1. Sign in to your account:
    a. In the "Email" field, enter your email address, and then click "Continue".

    b. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

    c. Go back to the online store, and then enter a six-digit verification code.
  2. Click "Request return" for the order that you want to submit the return for.
  3. If your order has more than one item, then select the items that you want to return.
  4. Select a return reason and add a note for the store.
  5. Click "Request return".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label (conditions apply). After the product is returned, you receive a refund.
Return Policy

Roam Travel guarantees customer satisfaction. If you are not completely satisfied, we have a 15-day replacement or refund policy, which means you have 15 days after receiving your item to request a return or refund. You will be responsible for the return shipping fee.
However, final approval of all returns is at our discretion.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note that returns will need to be sent to the following address: 832 Morningside Dr, Naperville, IL 60563.

If your return is accepted, we’ll send you a return shipping label (conditions apply), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We are always open for support! Contact us for any return questions here.
Faulty or Damaged shipment

If the item is defective, damaged or if you receive the wrong item look at "Instructions for returning" and then visit here . To be eligible for a full refund, you must provide proof of damage and your online receipt. You will still need to send returns to: 832 Morningside Dr, Naperville, IL 60563
Refunds

We only offer refunds during the first 15 days if you have a change of mind or the first 30 days if you notice a manufacturer defect. However, final approval of all refunds is at our discretion.
Exceptions to return policy

Failure to comply with any of the following below will result in a cancellation of your return.

  • Failure to send product back

  • No proof of damage

  • Suspicion of tampering with the product

  • Misuse

  • Past the warranty deadline 
Basic Warranty

All implied warranties beyond those expressly stated in our 30-day warranty policy, including implied warranties of merchantability and fitness for a particular purpose, are hereby disclaimed. Our liability is limited solely to the replacement of defective or incorrect products as outlined in our warranty policy.

We offer a 30-day warranty upon date of delivery against manufacturing defects or if you receive an incorrect product. If the product is defective or incorrect, we will replace it at no cost. You must file for a return and select your reason as “damaged or defective” or "Received the wrong item”. You will still be responsible for returning the product within the 30 days of receiving your product, otherwise your return application will be denied. This warranty does not cover damage caused by misuse, normal wear and tear, or accidents.
Exchanges

We currently do not do exchanges, we apologize for the inconvenience.

Shipping Label Conditions

Those with Roam Protection:

We will send you a return shipping label free of cost with guided assistance on your return process.

Those with standard warranty:

You can either purchase a discounted return shipping label (prices may vary) or purchase your own label. Either path you choose, you are responsible for making sure the product is shipped correctly. Failure to do so will result in a cancelation of your return.