Start your return here
Instructions for returning
To submit a return request
Click the profile icon in the store's menu, or go to the refund policy or a returns page, and then request a return.
- Sign in to your account:
a. In the "Email" field, enter your email address, and then click "Continue".
b. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
c. Go back to the online store, and then enter a six-digit verification code. - Click "Request return" for the order that you want to submit the return for.
- If your order has more than one item, then select the items that you want to return.
- Select a return reason and add a note for the store.
- Click "Request return".
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.
What is the return policy?
Roam Travel guarantees customer satisfaction. If you are not completely satisfied, we have a 15-day return or refund policy, which means you have 15 days after receiving your item to request a return or refund. You will be responsible for the return shipping fee.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note that returns will need to be sent to the following address: 832 Morningside Dr, Naperville, IL 60563.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We are always open for support! Contact us for any return questions here.
Faulty or Damaged shipment
If the item is defective, damaged or if you receive the wrong item look at "Instructions for returning" and then visit here . To be eligible for a full refund, you must provide proof of damage and your online receipt. You will still need to send returns to: 832 Morningside Dr, Naperville, IL 60563
Refunds
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Exceptions to return policy
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Exchanges
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
